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Right of withdrawal
You have the right to withdraw the agreement within a period of 14 days without giving reasons. The withdrawal period will expire 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.
To exercise the right of withdrawal, you must inform us* of your decision to withdraw from the agreement via an unequivocal statement (e.g. written by post or e-mail). You can use the withdrawal form, which you received together with the item(s) for this purpose, but are not obliged to do so.
The withdrawal form can also be opened and then printed out using the following links:
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from the contract, all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) will be refunded to you by us without delay and in any event not later than 14 days after we have been informed of your decision to withdraw from the agreement. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund.
We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
The direct cost of returning the goods will be paid by you.
* Van Eck Video Services
5047 TX Tilburg
Phone: +31 (0)13 571 5148
Let us know via the contact form