How can I return an item?

For the Netherlands:

Return via a DHL ServicePoint or a GLS Parcel Shop

You can return your order, at your own expense and in its original packaging, within 14 days provided it meets our return conditions.

Returns are as follows:

We will refund the money to your account within 14 days.

Please note: The return fee of €6.50 will be deducted from the amount to be refunded.

You may also return the items via your own chosen carrier.
Our return address:

Van Eck Video Services
Herastraat 43-05
5047TX Tilburg

No return charges will then be deducted from the refundable amount, of course.

For Belgium:

Return via a DPD Pickup parcel shop or a GLS Parcel Shop

You can return your order, at your own expense and in its original packaging, within 14 days provided it meets our return conditions.

Returns are as follows:

We will refund the money to your account within 14 days.

Please note: The return fee of €8.50 will be deducted from the amount to be refunded.

You may also return items via your own chosen carrier.
Our return address:

Van Eck Video Services
Herastraat 43-05
5047TX Tilburg

No return charges will then be deducted from the refundable amount, of course.

For other Countries:

You can return your order, at your own expense and in its original packaging, within 14 days provided it meets our return conditions.

• Download the return form, print the form, fill it out and put it in a box along with the items.
• Stick the return label on the box.
• Put the return form in the box and tape the box closed.
• Send the package via your own chosen carrier on to:
  Van Eck Video Services
  Herastraat 43-05
  5047TX Tilburg
• Keep your shipping receipt safe.

We will refund the money to your account within 14 days.

Right of withdrawal

You have the right to withdraw the agreement within a period of 14 days without giving reasons. The withdrawal period will expire 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.

To exercise the right of withdrawal, you must inform us* of your decision to withdraw from the agreement via an unequivocal statement (e.g. written by post or e-mail). You can use the withdrawal form, which you received together with the item(s) for this purpose, but are not obliged to do so.

The withdrawal form can also be opened and then printed out using the following links:

Formulier voor herroeping (Nederlandstalig)
Form for revocation (English)

To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the contract, all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) will be refunded to you by us without delay and in any event not later than 14 days after we have been informed of your decision to withdraw from the agreement. Translated with www.DeepL.com/Translator (free version) We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund.

We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.

The direct cost of returning the goods will be paid by you.

* Van Eck Video Services
Herastraat 43-05
5047 TX Tilburg
Phone: +31 (0)13 571 5148
E-mail: shop@van-eck.net