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Frequently asked quetions

  1. Can I edit the DVD/video files further myself?
  2. My DVD doesn't play on the computer.
  3. What types of DVD can my computer play?
  4. My DVD is damaged or is full of dirt and that causes it to not play right.
  5. While copying documents, my computer tells me there is not enough space although my hard disc is not full yet. How do I solve this?
  6. I can't read mini-DVD's on the computer. How do I solve that?
  7. I connect Dazzle DVD Recorder HD on Microsoft Windows 8.1 and the device doesn't get recognised.

1. Can I edit the DVD/video files further myself? TOP

Yes, this is possible. To edit a video afterwards we advice to let them be saved on a hard disc/USB stick. These files will be easy to read into editing programmes without the loss of quality

You can also take the video from the DVD, but this will take some of the quality. While DVD files are first compressed to MPEG-2.

You can choose out of many programmes to edit the video. The next three kits are very popular at the moment: Here is a link to a test of video editing programmes for starters:
http://www.digitalmovie.nl/vijf-montageprogrammas/ (it is in Dutch)

See our webshop for software and hardware if you would like to read or edit your own video:
http://shop.van-eck.net/digitize-by-yourself/video/p-1a/

Pinnacle Studio: films with explanation of how to use the programme:
www.youtube.com/watch?v=ne_GyHDaAkMlist=PL16316ADB22756C1F&index=4(again in Dutch)

We also give lessons/instructions for working with for instance Pinnacle Studio: www.van-eck.net/trainingen.php

2. My DVD doesn't play on the computer. TOP

To play a DVD, you need to have a DVD programme or MPEG2 codec installed. Microsoft Windows in commonly not equipped with this. Known commercial programmes are for instance Intervideo WinDVD and Cyberlink PowerDVD. You can download a free programme on: www.videolan.org/vlc/ .

3. What types of DVD can my computer play? TOP

Almost all DVD players purchased after 1-1-2005 should be able to play DVD-R and DVD+R. While older DVD players can mostly play only DVD-R or DVD+R. To see what format your DVD player can handle . See for instance www.videohelp.com/dvdplayers or read your manual. We always use DVD+R in this principe because this format is especially made to put on video. If the DVD won't work at your DVD player, tell us what type of player you have and we make sure that you get the DVD right format without having to pay the extra costs.

4. My DVD is damaged or is full of dirt and that causes it to not play right. TOP

See: www.osta.org/osta/press_releases/pr072610.htm for tips to rinse the DVD.

5. While copying documents, my computer tells me there is not enough space although my hard disc is not full yet. How do I solve this? TOP

The hard disc probably has the FAT32 filesystem. Files can't be bigger than 4GB. You can solve this by using the NTFS file system . For more information about this see: www.xp-helpdesk.nl/fat32-ntfs-verschil.html (again in Dutch)

6. I can't read mini-DVD's on the computer. How do I solve that? TOP

Important is that the mini-DVD is finalized. This is possible on the camera on which the mini-DVD is recorded. The mini-DVD should be readable in the computer with folders such as "VIDEO_TS" and "AUDIO_TS". If this is not the case, there is a possibility that the DVD-reader in the PC isn't compatible with the mini-DVD. If you cannot find out, we can transfer your mini-DVD diskettes to DVD or external drive (as video files). For this see: digitizing video .

7. I connect Dazzle DVD Recorder HD on Microsoft Windows 8.1 and the device doesn't get recognised. TOP

You can solve this by downloading the newest drivers on the site of Corel: corel.force.com/pinnacle/articles/en_US/Master_Article/Windows-8-and-Pinnacle-Studio-Products?retURL=%2Fpinnacle%2Fapex%2FKBLandingPageNewPinnacle%3Flang%3Den_US&popup=false