{"id":73807,"date":"2021-11-09T19:30:20","date_gmt":"2021-11-09T19:30:20","guid":{"rendered":"http:\/\/van-eck.net\/return\/"},"modified":"2024-04-18T12:16:05","modified_gmt":"2024-04-18T12:16:05","slug":"return","status":"publish","type":"page","link":"https:\/\/van-eck.net\/en\/return\/","title":{"rendered":"Return"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-863417714\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/van-eck.net\/wp-content\/uploads\/2019\/09\/unsplash30-4-of-7.jpg\" class=\"bg attachment-large size-large\" alt=\"plantje\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-406082944\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<div class=\"container section-title-container\" style=\"margin-top:30px;\"><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"font-size:80%;\">Return<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-406082944 .text-inner {\n  padding: 0px 0px 0px 0px;\n}\n#text-box-406082944 {\n  width: 60%;\n}\n#text-box-406082944 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-863417714 {\n  padding-top: 100px;\n}\n#banner-863417714 .overlay {\n  background-color: rgba(6, 2, 2, 0.6);\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_1729796965\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 0px 0px 0px;margin:0px 0px 0px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1551312052\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1551312052 {\n  padding-top: 35px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-large\"  id=\"row-237273413\">\n\n\n\t<div id=\"col-512392655\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<h1>How can I return an item?<\/h1>\n<h3> <\/h3>\n<h2>For the Netherlands:<\/h2>\n<h3 class=\"thin-font\">Return via a DHL ServicePoint or a GLS Parcel Shop<\/h3>\n<p>You can return your order, at your own expense and in its original packaging, within 14 days provided it meets our return conditions.<\/p>\n<p><strong>Returns are as follows:<\/strong><\/p>\n<div class=\"rte-content\">\n<ul class=\"bulleted\">\n<li>Register your return in our <a href=\"https:\/\/vevs.shipping-portal.com\/rp\/\">returns portal<\/a>, download and print your return label.<\/li>\n<li>Then download the <a href=\"https:\/\/van-eck.net\/Formulier-voor-herroeping-nederlands.pdf\" target=\"_blanc\" rel=\"noopener\">return form<\/a>, print the form, fill it out and put it in a box along with the items.<\/li>\n<li>Put the return form in the box and tape the box closed.<\/li>\n<li>Stick the return label on the box.<\/li>\n<li>Bring your package to a <a href=\"https:\/\/www.dhlecommerce.nl\/nl\/consument\/dhl-servicepoints\">DHL SevicePoint<\/a> or <a href=\"https:\/\/gls-group.com\/NL\/nl\/over-ons\/parcel-shop\/vind-een-gls-parcel-shop\">GLS Parcel Shop<\/a><\/li>\n<li>You will receive a shipping receipt.\nKeep your shipping receipt safe. <\/li>\n<\/ul>\n<\/div>\n<p>We will refund the money to your account within 14 days.<br><strong><br>Please note: The return fee of \u20ac6.50 will be deducted from the amount to be refunded.<\/strong><\/p>\n<p>You may also return the items via your own chosen carrier.<br>Our return address:<\/p>\n<p>Van Eck Video Services<br>Herastraat 43-05<br>5047TX Tilburg<\/p>\n<p>No return charges will then be deducted from the refundable amount, of course.<\/p>\n<h2>For Belgium:<\/h2>\n<h3 class=\"thin-font\">Return via a DPD Pickup parcel shop or a GLS Parcel Shop<\/h3>\n<p>You can return your order, at your own expense and in its original packaging, within 14 days provided it meets our return conditions.<\/p>\n<p><strong>Returns are as follows:<\/strong><\/p>\n<div class=\"rte-content\">\n<ul class=\"bulleted\">\n<li>Register your return in our <a href=\"https:\/\/vevs.shipping-portal.com\/rp\/\">returns portal<\/a>, download and print your return label.<\/li>\n<li>Then download the <a href=\"https:\/\/van-eck.net\/Formulier-voor-herroeping-nederlands.pdf\" target=\"_blanc\" rel=\"noopener\">return form<\/a>, print the form, fill it out and put it in a box along with the items.<\/li>\n<li>Put the return form in the box and tape the box closed.<\/li>\n<li>Stick the return label on the box.<\/li>\n<li>Bring your package to a <a href=\"https:\/\/www.dpd.com\/be\/nl\/pickup\/pickup-parcelshop-vinden\/\">DPD Pickup parcel shop<\/a> or to a <a href=\"https:\/\/www.gls-one.be\/nl\/parcelShops\">GLS Parcel Shop<\/a><\/li>\n<li>You will receive a shipping receipt.\nKeep your shipping receipt safe. <\/li>\n<\/ul>\n<\/div>\n<p>We will refund the money to your account within 14 days.<br><strong><br>Please note: The return fee of \u20ac8.50 will be deducted from the amount to be refunded.<\/strong><\/p>\n<p>You may also return the items via your own chosen carrier.<br>Our return address:<\/p>\n<p>Van Eck Video Services<br>Herastraat 43-05<br>5047TX Tilburg<\/p>\n<p>No return charges will then be deducted from the refundable amount, of course.<\/p>\n<h2>For other Countries:<\/h2>\n<p>You can return your order, at your own expense and in its original packaging, within 14 days provided it meets our return conditions.<\/p>\n<ul class=\"bulleted\">\n<li>Download the <a href=\"https:\/\/van-eck.net\/Formulier-voor-herroeping-nederlands.pdf\" target=\"_blanc\" rel=\"noopener\">return form<\/a>, print the form, fill it out and put it in a box along with the items.<\/li>\n<li>Stick the return label on the box.<\/li>\n<li>Put the return form in the box and tape the box closed.<\/li>\n<li>Send the package via your own chosen carrier on to:<br>Van Eck Video Services<br>Herastraat 43-05<br>5047TX Tilburg<\/li>\n<li>Keep your shipping receipt safe.<\/li>\n<\/ul>\n<p>We will refund the money to your account within 14 days.<\/p>\n<h2> <\/h2>\n<h2>Right of withdrawal<\/h2>\n<p>You have the right to withdraw the agreement within a period of 14 days without giving reasons. The withdrawal period will expire 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.<\/p>\n<p>To exercise the right of withdrawal, you must inform us* of your decision to withdraw from the agreement via an unequivocal statement (e.g. written by post or e-mail). You can use the withdrawal form, which you received together with the item(s) for this purpose, but are not obliged to do so.<\/p>\n<p>The withdrawal form can also be opened and then printed out using the following links:<\/p>\n<p><a href=\"https:\/\/van-eck.net\/Formulier-voor-herroeping-nederlands.pdf\">Formulier voor herroeping (Nederlandstalig)<\/a><br><a href=\"https:\/\/van-eck.net\/Formulier-voor-herroeping-engels.pdf\">Form for revocation (English)<\/a><\/p>\n<p>To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n<p>If you withdraw from the contract, all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) will be refunded to you by us without delay and in any event not later than 14 days after we have been informed of your decision to withdraw from the agreement. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund.<\/p>\n<p>We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.<\/p>\n<p>The direct cost of returning the goods will be paid by you.<\/p>\n<p><em>* Van Eck Video Services<br>Herastraat 43-05<br>5047 TX Tilburg<br>Phone: +31 (0)13 571 5148<br>E-mail: shop@van-eck.net <\/em><\/p>\n<p> <\/p>\n\t<div id=\"gap-1357831292\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1357831292 {\n  padding-top: 0px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-512392655 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1729796965 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n#section_1729796965 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.85);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section has-parallax\" id=\"section_1909905416\">\n\t\t<div class=\"section-bg fill\" data-parallax-container=\".section\" data-parallax-background data-parallax=\"-7\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/van-eck.net\/wp-content\/uploads\/2019\/09\/unsplash30-4-of-7.jpg\" class=\"bg attachment- size-\" alt=\"plantje\" \/>\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1909905416 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 110px;\n}\n#section_1909905416 .section-bg img {\n  object-position: 0% 96%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_216603185\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1633774800\">\n\n\n\t<div id=\"col-1472983286\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2>More questions?<\/h2>\n<p>Let us know via the contact form<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f39764-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"39764\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/73807#wpcf7-f39764-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"39764\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f39764-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"nlang\" value=\"en\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"naam\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"naam\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"e-mail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"e-mail\" \/><\/span> <\/label>\n<\/p>\n<p><label> Phone number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefoonnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefoonnummer\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"onderwerp\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"onderwerp\"><option value=\"General\">General<\/option><option value=\"Digitize\">Digitize<\/option><option value=\"Webshop\">Webshop<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Files <div id=\"mfcf7_zl_multifilecontainer\"><span class=\"mfcf7-zl-multiline-sample\" style=\"display:none\"><p class=\"wpcf7-form-control-wrap bestanden\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-multilinefile\" multiple=\"multiple\" value=\"Upload\" aria-invalid=\"false\" type=\"file\" name=\"bestanden[]\" \/> <span class=\"mfcf7-zl-multifile-name\"><\/span><a href=\"javascript:void(0);\" class=\"mfcf7_zl_delete_file\"><span class=\"delete-file\" aria-hidden=\"true\">&#x274C;<\/span><\/a><\/p><\/span><\/div><span class=\"wpcf7-form-control-wrap zl-form-control-wrap bestanden\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-multilinefile\" multiple=\"multiple\" value=\"Upload\" aria-invalid=\"false\" type=\"file\" name=\"bestanden[]\" \/> <span class=\"mfcf7-zl-multifile-name\"><\/span><a href=\"javascript:void(0);\" class=\"mfcf7_zl_delete_file\"><span class=\"delete-file\" aria-hidden=\"true\">&#x274C;<\/span><\/a><\/span><p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"bestanden-zl-mfcf7-upld-btn\"><input type=\"button\" name=\"bestanden-zl-mfcf7-upld-btn\" class=\"button button-primary qbutton\" id=\"mfcf7_zl_add_file\" value=\"Upload\"><\/span><\/label><\/p><\/label>\n<\/p>\n<p><label> Your message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bericht\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"bericht\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_216603185 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n<p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-73807","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/van-eck.net\/en\/wp-json\/wp\/v2\/pages\/73807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/van-eck.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/van-eck.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/van-eck.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/van-eck.net\/en\/wp-json\/wp\/v2\/comments?post=73807"}],"version-history":[{"count":8,"href":"https:\/\/van-eck.net\/en\/wp-json\/wp\/v2\/pages\/73807\/revisions"}],"predecessor-version":[{"id":1019452,"href":"https:\/\/van-eck.net\/en\/wp-json\/wp\/v2\/pages\/73807\/revisions\/1019452"}],"wp:attachment":[{"href":"https:\/\/van-eck.net\/en\/wp-json\/wp\/v2\/media?parent=73807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}